Support
Contact us
Email gtstudio@gamerturtles.com and tell us:
- which game, and its version (shown in the game’s settings);
- your device model and Android / iOS version;
- what happened, and what you expected to happen. A screenshot helps.
We usually reply within a few business days.
Frequently asked questions
How do I restore my purchases?
Open the shop in the game and tap Restore Purchases. Make sure you are signed in to the same Google Play or Apple account you used to buy. Permanent items such as Ad-Free come back; consumable items such as currency packs cannot be restored once they have been used.
I got a new phone. Can I move my progress?
Game progress is saved on your device only, so it does not move to a new phone and is deleted if you uninstall the game. Permanent purchases can always be restored on the new device (see above).
How do I remove ads?
Buy the one-time Ad-Free item in the shop. It removes all ads and is restorable on your other devices with the same store account.
I was charged but didn’t receive my item.
First restart the game and use Restore Purchases. If the item still doesn’t appear, email us with the order number from your Google Play or Apple receipt and we’ll sort it out.
How do I get a refund?
Payments are handled by the app stores, so refunds are requested from them: on Android via Google Play’s refund page, on iOS via reportaproblem.apple.com.
How do I change my ad privacy choices?
If you are in the EEA, UK or Switzerland, you can change your consent from the game’s settings. On any device you can also limit personalized ads in the system settings. See our Privacy Policy for details.
How do I delete my data?
We don’t keep your game data on our servers. Uninstalling the game deletes everything it stored on your device. Data collected by Google or Apple (for ads, purchases or leaderboards) is managed in your Google or Apple account. If you need help, email us.